Products can be returned within 30 days of purchase. Instructions for returning merchandise are included in each shipment. If you have any questions regarding a return or exchange, please contact us at firstname.lastname@example.org. Please note: Only items purchased at phacebioactive.com can be accepted for return or exchange. PHACE BIOACTIVE® items purchased from other retailers must be returned to the original location. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. If an item is broken or damaged, please contact customer service within 30 days for a replacement. Items will not be replaced after 30 days.