FAQ

Products

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?
PHACE BIOACTIVE products last for 12 months after opening.
ARE YOUR PRODUCTS HYPO-ALLERGENIC?
All PHACE BIOACTIVE products are clinically tested and proven hypo-allergenic, non-comedogenic, and dermatologist-tested and approved.
DO ANY PRODUCTS CONTAIN PARABENS?
All PHACE BIOACTIVE products are formulated without: parabens, fragrance, phthalates, synthetic dyes, sulfates, formaldehyde, propylene glycol, or TEA.
ARE YOUR PRODUCTS SAFE TO USE BEFORE AND AFTER A COSMETIC PROCEDURE?
Our formulas are suitable for all skin types and especially beneficial in conjunction with therapeutic skin regimens, for patients with sensitive skin, or for those who have recently undergone an in-office procedure such as microdermabrasion, a chemical peel or non-ablative laser procedure.
ARE YOUR PRODUCTS TESTED ON ANIMALS?
No. We do not perform animal testing.
DO YOU OFFER FREE SAMPLES?
We offer free 5mL samples of any of our Serums with every online purchase.
DO YOU HAVE ANY PRODUCTS WITH SPF?
Our PHACE BIOACTIVE Soothing Day Cream + Primer has an SPF of 46. We use mineral based SPF ingredient, Zinc Oxide, with Octinoxate. Our Illuminating Serum is made with 15% Vitamin C which is known to enhance protection against UVA/UVB photo-damage
HOW LONG DO THE RETAIL SIZES OF YOUR PRODUCTS LAST?
On average, our 30mL products last 25-30 days with daily use, our 50mL products last 30-40 days with daily use, and our 125mL products last 60 days with daily use.
DO YOU HAVE PRODUCTS THAT ARE GOOD FOR SKIN WITH ROSACEA?
Yes. We incorporate several potent ingredients such as Niacinamide and Glucosamine in our Soothing Day Cream + Primer SPF 46, and Bisabolol and Centella Asiatica in our Detoxifying Gel Cleanser, and Green Tea (EGCG) and Mushroom Beta-Glucan in our Rejuvenating Night Cream. These ingredients calm redness and irritation, optimize pH and do not strip the skin of its oils or emollients, and were formulated with sensitive skin in mind.
HOW MANY ACTIVE INGREDIENTS ARE IN YOUR PRODUCTS?
A minimum of 7 to 15 active ingredients at their maximum clinically effective concentration are used in each product.  These actives are listed on the sides of each box.
WHAT TYPES OF INGREDIENTS DO YOU USE?
We formulate using only 100% pure botanicals, cutting-edge antioxidants, vitamins, peptides, enzymes, acids, patented scientific molecules, and naturally derived ingredients.
FOR THE REJUVENATING DÉCOLLETÉ CREAM, DOES AN SPF NEED TO BE APPLIED ON TOP?
For best results, use PHACE BIOACTIVE Soothing Day Cream + Primer SPF 46 after the Rejuvenating Décolleté Cream if you will be experiencing direct sun exposure.

Shipping

WHAT ARE YOUR SHIPPING RATES?
We offer free shipping on any order over $50. Orders under $50 will be charged a flat rate of $10 for shipping.  Orders shipped abroad are subject to a flat $30 shipping rate + duties and taxes.
DO YOU SHIP TO P.O. BOXES?
We currently do not ship to P.O. boxes.
HOW DO I TRACK MY ORDERS?
Once your order has shipped, you will receive a shipping confirmation email that will include a tracking number for your purchase.
DO YOU SHIP INTERNATIONALLY?
Yes. Customers are responsible for all taxes and duties.

Order Placement

WHAT PAYMENT METHODS DO YOU ACCEPT?
Visa, Mastercard, American Express, Discover.
DO YOU CHARGE SALES TAX?
We only charge sales tax if we are delivering product within the state of Florida, which is home of our headquarters and warehousing.
CAN I CHANGE MY ORDER ONCE IT IS PLACED?
If you have questions regarding an order that has already been placed please call 1-800-942-1498.

Returns

WHAT IS YOUR RETURN POLICY?
Products can be returned within 30 days of purchase. See Returns & Exchanges for more information.
WHAT IF MY PRODUCTS ARRIVE DAMAGED?
We will gladly replace your order if it was damaged or broken in transit. Please email returns@phacebioactive.com or call 1-800-942-1498 for assistance.
HOW DO I CANCEL AN ORDER?
If you have questions regarding canceling an order already placed please call 1-800-942-1498.